"Corona - we are still there for you!"

…. this is the theme under which Koenig & Bauer MetalPrint has launched a comprehensive programme to maintain the widest possible range of services despite all the restrictions and to provide our customers with special offers to ensure the best possible support in times of crisis.

Due to the Corona precautionary regulations, various adjustments to the usual work processes were necessary. Already planned trips had to be cancelled or postponed and visits to customers are hardly possible in the foreseeable future. Even the leading trade fair for the  metal packaging industry, METPACK in Essen, which was already in the hot phase, had to be postponed from May 2020 to February 2021.

It is extremely important to us to ensure the supply of spare parts and the availability of our technical support, thus providing our customers, most of whom are classified as systemically relevant, with the best possible support, especially in times of crisis. For this reason, we are now offering a 10% discount on wear parts in particularly high demand.

On the other hand, we want to maintain the operational readiness of our customers' equipment as comprehensively as possible, even without the arrival of a service technician. For this reason, our customers now receive up to 9 months free support via remote maintenance, telephone hotline and the interactive live video assistant Visual Line Support when concluding a Remote Service contract. Through this new interactive live video tool, our remote maintenance specialists have exactly the same view of machine as the customer and thus can provide optimum assistance and instructions to analyse and rectify problems. At the same time, the customer can communicate directly with the remote specialists by phone or chat – If a technician visit is unavoidable, Koenig & Bauer MetalPrint can fall back on the global Koenig & Bauer service network and in many cases is able to support our customers directly on site.

Fortunately, we are able to carry out a large part of our work at computer workstations and have set up early on the possibility for most of our employees to work from their home office. Meetings are now held by telephone and increasingly also by video conference, so that direct contact with colleagues is still guaranteed even in the home office. Where this is not yet in place, we already created the technical prerequisites for this in mid-March. This guarantees that our customers can still reach us via the usual communication channels.

Visual Line Support enables the customer to solve problems on the machine himself in direct contact with our service technician.

  • Keywords:
  • MetalPrint

Downloads

Ursula Bauer
Marketing & Corporate Communications

Wernerstr. 119-129
70435 Stuttgart
Germany

T: +49 711 699 71-859
F: +49 711 699 71-670
E-Mail

Order Print Brochures
    Order Now